FAQ Frequently Asked Questions

Coverage for resident stays will vary by individual insurance policies. Our staff will work with you and your provider in order to verify insurance coverage. Please note that pre-authorizations are not a guarantee of payment and only your insurance carrier is able to make such determinations.
You have the right to use your own personal physician or, in the event you do not have one, you may elect one from a list of independent practitioners we have compiled. All providers you elect, however, must be credentialed and contracted to practice at the facility, and must also comply with all facility policies and procedures as well as applicable laws.
We encourage all of our residents to make their room homelike with personal pictures and decorations. Some items, such as throw rugs, electrical items and bulky furniture may not be allowed, but we will gladly consult with you regarding items that can be included as space and safety parameters permit.
Yes, the facility provides complimentary laundry service for all linens and personal clothing. You may also choose to have your personal laundry cared for by family or friends at their home.
Requests for overnight guests are handled on a case by case basis by the Administrator. If a resident’s condition warrants an overnight stay and the resident has a private room, generally a guest is permitted to stay.
Rehabilitation therapies are provided as prescribed by the patient's physician.
We have a variety of activities scheduled throughout the day to meet the needs of the residents seven days a week.
Your personal physician may visit the facility at any time to attend to your health care needs. The independent physicians and nurse practitioners who provide medical care to our residents visit the facility at least once each week and as medically necessary for a resident's care. They are also available by phone 24 hours a day, 7 days a week.
Yes, an independent barber/beautician is available. Residents are responsible for all fees associated with this service.
Residents can be admitted 24 hours a day 7 days a week.